Briefly
USNews.com: Spreading the Word
http://www.usnews.com/usnews/biztech/articles/051205/5eeevangelist.htm
Osterman Research: Participate in a Word of Mouth Survey
http://www.ostermanresearch.com/survey_2005DEC08.htm
MarketingSherpa: Holiday Campaign to Update Contact Records
http://www.marketingsherpa.com/print.cfm?contentid=2550#
