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  President:
Paul Rand, President and CEO, Zocalo Group


Paul Rand is the President and CEO of the Zócalo Group (www.zocalogroup.com), a Chicago-based marketing firm that helps companies and brands create sustainable word of mouth and brand evangelists.

Paul is responsible for overall client strategy and satisfaction as well as the leadership and growth of the Zócalo Group team.

Prior to launching the Zócalo Group (a Ketchum and Omnicom Group company), Paul was a Partner, Executive Committee member and the Global Chief Development and Innovation Officer for Ketchum, one of the world’s leading public relations firms. Paul also served as the Director of Ketchum’s Global Technology Practice and Managing Director for its Midwest operations. Prior to Ketchum, Paul was the founder and CEO of Corporate Technology Communications (CTC), the Midwest’s largest independent corporate and technology communications firm and among the most respected in the nation. Ketchum acquired CTC in June 2001.

Paul is widely regarded as an industry leader and innovator in word of mouth and influencer marketing and currently serves on the Executive Committee and Board for the Word of Mouth Marketing Association (WOMMA). He was named in 2004 and 2006 to BtoB Magazine’s Top 100 Marketers and has been featured and/or quoted on business and marketing and WOM issues in outlets including The Wall Street Journal, The New York Times, Business Week, National Public Radio, The Chicago Tribune, PRWeek, AdWeek, Advertising Age and numerous other outlets.

For ten years, Paul taught as an adjunct faculty member at DePaul University’s Kellstadt Graduate School of Business and currently serves as an executive member of the Dean’s Advisory Counsel. Paul is also active in the Foundation Board of Chicago’s Children’s Memorial Hospital and in the Economic Club of Chicago.
 

President-Elect:
Rod Brooks, Vice President & CMO, PEMCO Mutual Insurance Company


Rod W. Brooks was born and raised in Lake Stevens, Washington, a small rural community 30 miles north of Seattle. He earned his bachelor's degree from Washington State University, which is credited with having one of the nation's finest communications programs - and that's exactly what Rod wanted to have under his belt: a license to communicate.

Rod went to work designing, writing and selling advertising for a local publishing company. Twelve years later, Rod emerged from three positions of increasing responsibility to become the VP of Marketing and Advertising for an 800-store retail auto parts chain - Northern Automative. In addition to being solely responsible for Northern's marketing efforts, Rod also had significant influence in strategic decisions about growth through acquisition and which automative parts-store brands should be considered.

Northern's rapid growth under Rod's directions caught the attention of a cadre of investors interested in capitalizing on his skills. They recruited Rod to direct marketing for Egghead, WordPerfect, and Coinstar.

Following Coinstar, Rod was pleased to accept a position at PEMCO Mutual Insurance Company. PEMCO represented another challenging thrill - the opportunity to transform an operations-based organization with a predominately commoditized product into a dynamic customer-centric, market-driven and results-oriented mutual organization.

 

Immediate Past President:
John Bell, Managing Director, 360° Digital Influence/ Executive Creative Director, Ogilvy Public Relations


At Ogilvy PR, John H. Bell is the Managing Director of 360° Digital Influence and the agency’s Executive Creative Director. John developed 360° Digital Influence to connect our brand-building PR expertise with an insider’s knowledge of new digital trends, harnessing the strength of social media on behalf of our clients.

John is always scouting the next wave of innovation that can help business, advocacy groups or social marketing causes build stronger, more genuine connections with people.

The first wave of innovation was Interactive Television in 1990. (Isn’t that where everyone started?) John headed up the Visual Design Studio at Downtown Digital, a joint venture between Viacom and AT&T to create the most futuristic vision of interactive television anyone could imagine. He created programming for kids and gamers and fully interactive versions of Entertainment Tonight and fantasy sports, as well as the first Interactive Advertisement for American Express during that ITV trial.

Discovery Channel was one of the first media properties to really experiment with the Web. John was brought in to transform a single Web site into a network of 14 Web properties known as Discovery.com, including live, online expeditions from the field. Reporters posted stories, audio and video from Australia in search of giant spiders and from the bottom of the ocean exploring the Titanic wreckage for the first time. He designed and built online experiences for TLC, Animal Planet, Discovery Kids, Discovery Health, Travel Channel, not to mention a host of digital TV network sites and global sites.

His experience creating an online adventure service for kids with Discovery Kids, inspired John to join a startup called HiFusion that was committed to building a unique school-to-home Internet service for the K-12 community. There, he created full-service portals with every communication function under the sun – IM, mail, message boards, even a voice-to-text alert system that would reach you on all of your devices. They had a nationwide team of education professionals working to bring the service into schools and communities everywhere. But it was 2000 – a pivotal year for Internet-based business. The company was sold to Sylvan Ventures and John moved onto the next adventure.

That next adventure is Ogilvy – and 360° Digital Influence. John graduated from the University of Pennsylvania with a Bachelor of Arts in European History and a minor in Communications.

 
Treasurer:
Ed Keller, CEO, The Keller Fay Group


Ed Keller, CEO of the Keller Fay Group, has been called “one of the most recognized names in word of mouth.”

The Keller Fay Group (www.kellerfay.com) is a specialist market research firm focused exclusively on word of mouth marketing. Keller Fay’s syndicated research service, TalkTrack®, is the only comprehensive tracking study ofAmerica’s word of mouth conversations that monitors word of mouth
conversations about products, services, and brands, including those that occur offline as well as online.

Prior to founding Keller Fay, Keller was CEO of RoperASW, where he worked for almost 20 years. And prior to Roper, Keller worked at Yankelovich.

The publication of Keller's book, The Influentials, co-authored by Jon Berry, has been called the "seminal moment in the development of word of mouth." The book has been featured in leading publications, including The New York Times, The Washington Post, USA Today, Fortune, Fast Company, Smart
Money, Ad Age, AdWeek and BrandWeek. The American Marketing Association named The Influentials one of the best marketing books of 2004.

Keller is a board member of the Advertising Research Foundation (ARF). He is Past President of the Market Research Council, and in 2006 was a Lecturer at the University of Pennsylvania's Annenberg School for Communication. He serves on the Annenberg School’s Alumni Advisory Board.

Keller speaks frequently to business audiences about word of mouth marketing, and is quoted frequently in the trade press. Keller is a magna cum laude graduate of the University of Pennsylvania, where he also earned his MA in Communications from the Annenberg School for Communication.

 
Secretary:
Stuart Sheldon, President, Atlanta Division, Escalate


Stuart’s passion for marketing innovation, and especially word of mouth marketing, come to life in these summary examples:

2001-2002: Envisioned, launched and evolved one of the first branded web sites to use now wildly popular word of mouth marketing tactics such as user-generated content, viral marketing, on-line gaming and media streaming. “Dot com” results turned the retail sales landscape for his challenger brand and the dominant segment leader upside down (outsold 22:1 in stores, Stuart’s brand won, 10:1, on the web).

2003-2004: Designed, executed and evaluated the first-ever 100% word of mouth marketing program in the soft drink industry. Strong program results across all measures proved the value of the emerging marketing discipline to his organization. His constant evangelism for the discipline drove increased internal interest in word of mouth and fostered a global partnership between two marketing giants.

2005-2007: Led an internal cross-functional team on a two-plus year journey to explore the relevance and application of word of mouth marketing to the Coca-Cola organization. Deliverables included mission, strategies, objectives and tactics across both annual and 3-5 year business plans. Stuart and his team become sought-after subject matter experts for the global organization, the WOMM community and other organizations such as The Executive Leadership Council and the Marketing Science Institute. After signing up Coca-Cola as a corporate member of the Word of Mouth Marketing Association (WOMMA), Stuart serves on the Events committee and helps establish the Brands council.

January, 2008: Founded ConnectUs Marketing LLC, a marketing consulting firm that combines traditional brand management expertise with a passion for marketing innovation (current emphasis: word-of-mouth marketing) in a culture of integrity, accountability and collaboration that yields high quality work and results. ConnectUs signs its first three clients in less than 30 days.

May, 2008: Merges ConnectUs into Snap! Marketing, an award-winning experiential marketing company, to create Escalate, the only independent marketing agency that offers both experiential and WOM marketing services. WOMMA votes Stuart onto its board of directors and he adds Editorial board responsibilities to his Event council service.

Stuart and Karen, his wife, live in Atlanta with their three sons. When not chasing the boys, Stuart is a competitive water polo player and swimmer. He also volunteers with several not-for-profit organizations including his church, Boy Scouts of America and a number of youth sports teams and programs.

Stuart graduated from Washington & Lee University in Lexington, Virginia with a BA in English Literature. He grew up in Wichita, Kansas.
 

Member at Large:
Matt Moog, Founder and CEO, Viewpoints Network

In terms of trade association experience Matt has served on the board of the Direct Marketing Association and the Interactive Advertising Bureau while serving at the CEO of CoolSavings, Inc. He has been active in the leadership and growth of Interactive Advertising since 1996 when he was one of the original founders of CoolSavings.

As the founder of Viewpoints Network he has been actively involved since its founding in creating a platform for consumer reviews and promoting the positive aspects and potential of Word of Mouth Marketing.

1992-1996 – various business development positions at Microsoft/MSN
1996-2006 – EVP of sales and Marketing (96-‘00) and CEO & President (01-06)
2006 to 2008 – Founder and CEO of Viewpoints Network

 

Member at Large:
David Rabjohns, CEO, MotiveQuest LLC


David is CEO and founder of MotiveQuest, a leading global strategic planning consultancy specializing in helping companies manage the marketing and business implications of the Social Computing Revolution.

MotiveQuest uses their unique “Online Anthropology” approach (both software tools and world class strategists) to develop models of consumer emotion and loyalty. The company focuses their energies on uncovering fresh new business building insights and lives their motto “Fearlessly Seeking The Reasons Why”.

MotiveQuest has worked in a wide range of global clients like Citibank, Nike, HP, MINI and agencies like Goodby, Fallon, DDB, Edelman and Digitas.

 

David Binkowski, SVP of WOM, MS&L

David Binkowski is the senior vice president of Word-of-Mouth Marketing at MS&L and leads digital team in the New York office. David was named to the Member Ethics Advisory Panel for the Word of Mouth Marketing Association (WOMMA) and wrote their Blogger Relations Ethics Code. He spearheaded the firm’s Word-of-Mouth Marketing division in 2005, leading hundreds of online campaigns representing numerous international and national brands for corporations including P&G, Outback Steakhouse, Evian, Eli Lilly and Company, dressbarn, Underwriters Laboratories, Brother and Intuit.

A father of three boys, David is a sought after speaker on online ethics, blogging, social media and digital strategy at top industry events and regularly consults senior leadership at Fortune 500 companies on these issues. His work has won awards from the Word of Mouth Marketing Association WOMMIE Award for “Creating Buzz for the Canary Project”, PR Week Awards for “Best Use of the Internet” and “PR Innovation of the Year” and the Holmes Report’s SABRE award for IM MS&L, the firm’s proprietary influencer marketing practice.

  Christine Cea, Brand PR Director, Unilever, U.S.

Senior communications executive bringing business-minded strategic approach and creative vision to account leadership. Twenty years public relations experience in client growth, campaign and people management -- most recently as Consumer Practice Director for Porter Novelli UK.

Oversight for public relations across Unilever’s U.S. portfolio of foods and personal care products, which include some of the world’s most iconic brands: Dove, Lipton, Vaseline, Hellmann’s, Sauve, Axe and upwards of thirty more. Working closely with the company’s brand marketers and PR agency partners, Christine and her team, provide the gamut of communications counsel from PR program strategy and stewardship to issues and crisis management.
  Sarah Hofstetter, SVP, Emerging Media & Client Strategy, 360i

Sarah Hofstetter is VP of Emerging Media & Client Strategy at 360i, an award-winning independent digital agency. Since joining 360i, Sarah has built up the agency's Emerging Media practice, which specializes in integrating new and emerging digital media opportunities within a brand's digital marketing plan and now counts clients including NBC Universal, Scripps Networks and Red Roof Inn.

At 360i, Sarah and her team work with the world's leading brands to develop online promotional concepts that spark viral growth and support digital channels such as search and behavioral marketing, as well as a brand's offline goals. The team devises strategies across new media such as blogs, social networks, online video, widgets, mobile, gaming and more to reach key demographic segments when and where they're most likely to be receptive.

Prior to joining 360i, Sarah was President and Founder of Kayak Communications, a boutique marketing agency focused on developing brand strategy and communications plans for new media brands such as Adobe Systems, Vibrant Media, Covad and Bolt Media. Before starting her own agency, Sarah spent 10 years at Net2Phone, one of the world's first providers of VoIP technology, in a variety of senior positions, most recently as Senior Vice President of Corporate Communications where she was charged with developing the company's communications and brand strategy.

Sarah is a well-regarded figure in the media industry, having spoken at numerous national conferences and seminars. She is frequently quoted in leading publications such as The Wall Street Journal, Adweek and Advertising Age and has sat on numerous trade editorial advisory boards.
 

Spike Jones, Firestarter, Brains on Fire

Spike Jones was born in the belly of a volcanic lair somewhere in the Ukraine near the Sea of Azov. Left to survive on his own, he was soon adopted and raised by a pack of thumbless albino gypsies. When he was old enough to learn the truth, he made his way to his true homeland, Texas, where they brainwash you at an early age to take pride in who you are and where you're from.

After graduating from the “I can’t dance” Baylor University with degrees in Environmental Studies and Journalism (read: tree-hugging writer), he bounced around the country (Colorado, Missouri, back to Texas, Atlanta) and finally landed in the always-friendly Southeast at a place they call the Brains on Fire. He began his career there in 2000 as a storyteller, whittling compelling stories for his clients.

Brands he’s helped strengthen include BMW, Rawlings Sporting Goods, Dagger Kayaks, Don Pablo’s Mexican Restaurants, Fiskars Brands, Yakima, Perception Kayaks and Rage Against the Haze (South Carolina’s youth-led anti-tobacco
movement). And while he still enjoys storytelling, his Zen-like purpose now is to embrace the kindred spirits that approach Brains on Fire looking for help. In other words, he's the Firestarter.

Today, Spike often gets deeply involved in the development of Brains on Fire’s identity and word of mouth strategies from Insight to execution. This includes face-to-face insight to uncover emotional connections, training using Brains onFire’s proprietary curriculum and feet on the ground interaction with participants in each of the movements they’ve developed. Movements of note that he’s been involved in include the oft read and talked about Fiskars’ Fiskateer movement, which has been covered by various publications and blogs, including AdAge, ComputerWorld, PR Week, etc., was a finalist in the ad:tech awards and most recently was written about in Forrester’s Groundswell book. Another bright spot is South Carolina’s youth-led anti-tobacco movement, Rage Against the Haze, which received a WOMMIE in 2006 and most recently, an EFFIE award in 2008.

When he's not around his favorite people in the world (his fellow Brains on Fire- mates), you can find him out for a run flanked by his 100 lb. Chocolate lab, the all-too appropriately named “Mud.” Spike also is the main contributor to the Brains on Fire group blog (which is a topish-ranked marketing blog, depending on your source) and speaks nationally at gigs ranging from private events to AdFederations to the Direct Selling Association to the National Society of Collegiate Scholars.

 

Steve Knox, CEO, Procter & Gamble Tremor

Steve Knox is the CEO of Tremor, an innovative Word of Mouth marketing service from Procter & Gamble. In this role he leads the development and application of the science of Word of Mouth to meet the needs of marketers inside and outside of P&G. Procter & Gamble Tremor believes that a new kind of understanding about consumers is the key to unlocking this opportunity.

 

John Porcaro

He has a Bachelor of Arts degree in Business Administration from the University of Washington, where he specialized in marketing and customer communications. He is involved in the American Marketing Association, Word of Mouth Marketing Association, and has served on the board of Washington State DECA.

When he’s not spending time on his personal blog, work blog, Facebook, MySpace, YouTube, LinkedIn, MSN Spaces, Flickr, Twitter, Xbox LIVE, or mobile phone, he’s spending time at home in Monroe, Washington, with his wife and four elementary-age children.

 

Gary Spangler, Corporate, E-Marketing, DuPont

Gary Spangler has worked for DuPont for 29 years. He holds a B.S. degree in Civil Engineering Technology and an MBA from Virginia Polytechnic Institute and State University. Gary leads E-Marketing for DuPont Electronic & Communication Technologies. DuPont has global sales of nearly $30 billion in 70 countries.

Gary’s experience at DuPont has covered a variety of assignments in Sales, Marketing and Operations. He has been a Marketing Manager specializing in the Internet for the past 10 years. Gary represents DuPont to the Word of Mouth Marketing Association (WOMMA) and has served on WOMMA’s Board of Directors. Gary currently leads WOMMA’s Brands Council that provides a forum for brand marketers to collaborate on ethical and effective Word of Mouth and Social Media marketing.

Gary has spoken on Word of Mouth and Social Media marketing to audiences in the United States and Europe including venues sponsored by the American Bar Association, the Online Media, Marketing and Advertising (OMMA) Expo, Ad-Tech, Marketing Sherpa, Cutter Consortium, Direct Marketing Association (DMA) and WOMMA. His opinions have been written in Information Week, NPV Marketing Magazine, Brand Week Magazine, BtoB Magazine and Marketing Sherpa. Gary was nominated for the DMA’s Direct Marketer of Year 2007 and his "DuPont Science Stories" word-of-mouth marketing video campaign was a national finalist for OMMA's Best Campaign in Social Media for 2007.

 

David Witt, Senior Manager, Brand Public Relations, General Mills

David joined General Mills in 2005 in the brand public relations group. He currently works on the Yoplait team, where he manages all traditional media relations, WOM and social media for the brand. Additionally, David leads word-of-mouth and social media efforts at General Mills, and led the creation of the Pssst' and MyBlogSpark networks for the company. He has also worked on several other General Mills brands including Progresso, Hamburger Helper and Old El Paso.

Before joining General Mills, David worked for eight years as a concert and festival producer and promoter in California, focusing mainly on classical and jazz musical events. He also worked in sports and event marketing for Blue Cross Blue Shield and worked in brand public relations for clients such as Reynolds Consumer Products, Home Depot, Virginia Beach Tourism and Amelia Island, at a public relations agency in Virginia.

 

Dave Balter (Observer), CEO, BzzAgent

Dave Balter is the founder and CEO of BzzAgent, Inc., one of the advertising industry's most recognized word-of-mouth marketing and media firm. He launched BzzAgent in 2002, and since that time the company has established itself as the leading provider of word-of-mouth services for the world's most esteemed brands, including Anheuser-Busch, Levi Strauss and Ralph Lauren. Under Balter's leadership, BzzAgent has been featured in The New York Times Sunday Magazine and The Wall Street Journal. In January of 2006, the company closed a groundbreaking $14MM round of institutional financing.

Balter is an international speaker on the topic of word-of-mouth marketing and holds a provisional patent in the process and systems of word-of-mouth marketing and research. He co-authored Grapevine: The New Art of Word-of-Mouth Marketing, which has become the industry's seminal business title. Dubbed a "serial entrepreneur" by The Boston Globe, Balter built and sold two promotional agencies prior to forming BzzAgent. Prior to launching his own companies, Balter spent a number of years working in customer loyalty capacities for companies including Kessler Financial Services, where he managed direct marketing and affinity program implementations for Fortune 1000 clients. He was named to the "40 under 40" by the Advertising Specialty Institute in 2001 and "Top 7 Individuals Changing the Face of Beauty" by Women's Wear Daily. Balter earned a B.A. in Psychology from Skidmore College.

 

Pete Blackshaw (Observer), EVP, Digital Strategic Services, Nielsen

Pete is a recognized expert in interactive marketing, word of mouth, and consumer understanding. Before Intelliseek's acquisition by Nielsen BuzzMetrics, Pete served as the Intelliseek's Chief Marketing and Client Satisfaction Officer, responsible for major client engagements and marketing efforts.

He is a co-founder of the 2004 Word of Mouth Marketing Association. He authors a bi-weekly column on digital marketing strategy targeted to CMOs for ClickZ network and several work and personal blogs, including www.consumergeneratedmedia.com, www.hybridbuzz.com, and parenting centered www.dosbebes.com.

In 1999, Pete founded PlanetFeedback.com (later acquired by Intelliseek) after a career in interactive marketing and brand management at Procter & Gamble. He also co-chaired and organized the P&G-sponsored Future of Advertising Stakeholders Summit (FAST-Summit), resulting in P&G being named Advertising Age Magazine's "Interactive Marketer of the Year." Before receiving his master's degree from Harvard Business School in 1995, Blackshaw served as a press secretary and legislative consultant to then-Sen. Art Torres in the California Legislature, where he guided several consumer-focused bills to passage and initiated the nation's first "interactive" legislative hearing.

He has a bachelor of arts degree in politics from the University of California at Santa Cruz.

 

 
 
WOMMA's Board of Directors
 
 


President: Paul Rand
President and CEO, Zocalo Group


President Elect: Rod Brooks
Vice President & CMO, PEMCO Mutual Insurance Company

Immediate Past President: John Bell
Managing Director, 360° Digital Influence/ Executive Creative Director, Ogilvy Public Relations


Treasurer: Ed Keller
CEO, The Keller Fay Group


Secretary: Stuart Sheldon
President, Atlanta Division, Escalate


Member at Large: Matt Moog
Founder and CEO, Viewpoints Network


Member at Large: David Rabjohns
CEO, MotiveQuest LLC


David Binkowski
SVP of WOM, MS&L


Christine Cea
Brand PR Director, Unilever, U.S.


Sarah Hofstetter
SVP, Emerging Media & Client Strategy, 360i


Spike Jones
Firestarter, Brains on Fire


Steve Knox
CEO, Procter & Gamble Tremor


John Porcaro

Gary Spangler
Corporate, E-Marketing, DuPont


David Witt
Senior Manager, Brand Public Relations,
General Mills

Dave Balter (Observer)

CEO, BzzAgent


Pete Blackshaw (Observer)
EVP, Digital Strategic Services, Nielsen

 
   
 
WOMMA is accepting applications for School of WOM “faculty members” to present business case studies and best practices showcasing proven Word of Mouth & Social Media programs that generate customer-driven conversations.
Learn more and apply today!
 
 
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WOM 101
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Ethics Toolkit
The WOMMA Ethics Toolkit defines best practices, baseline rules, and asks 20 questions to help you ethically comply.
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Learn from the brands and agencies that successfully developed and measured WOM campaigns. Stand on the shoulders of these giants, use their lessons learned, and grow your WOM knowledge.
 
 
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