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How CEOs Will Use Social Media in the Future from Mashable
Today’s CEO is not social. So says Forrester Research’s CEO George Colony. Very few of the CEOs at top companies in the U.S. and the rest of the world have any material presence on the popular social media sites...
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read the full post here

How Much Should Brands Budget for Social Media? from Digital Influence Mapping Project
What percentage of a B2C or B2B brand's budget should be spent in strategies and tactics that we would label "social media-related?" Within that percentage, how should the money really be applied with the big amorphous box we all call social media? Big questions. I find it hard to generalize while at the same time am driven to try and do just that. I want to establish some benchmarks based upon all of the brand work I have seen or touched in my job...
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read the full post here

FTC Testifies about "Protecting Youths in an Online World" from DiResta the Law
New post from Tony DiResta about marketing to youth. A must-read for all brands.
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read the full post here

7 Ways to Effectively Engage with Facebook Fans from WOMMA
Facebook has become a marketing juggernaut. With over 500 million active users, Facebook is the dominant social media site where people are engaging with friends, colleagues, causes, bands, and yes ... brands. Facebook makes it easy for customers to connect with brands and for brands to connect with customers. By simply clicking on a brand’s ‘like’ button on Facebook, a customer not only connects himself or herself to a brand they enjoy, they also broadcast to their Facebook friends their passion for a brand...
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read the full PDF here

Word of Mouth Marketing Strategies & Case Study Examples from WOMMA
Word of mouth marketing encompasses an amazing diversity of strategies to get people talking. Whatever the ultimate goal of a marketing initiative, there's sure to be a word of mouth strategy that fits. The Word of Mouth Marketing Association has been at the forefront of this emerging marketing discipline..
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read the full PDF here

Social Media for B2B: 3 “Can’t Ignore” Case Studies from Eloqua
Social media playbooks and templates are valuable, but sometimes the best way to learn is by seeing what others have done, then adapting it to fit your business’ needs. Following are three case studies that show how social media, employed strategically, can have a dramatic impact on a B2B company’s reputation and revenue....
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read the full article here

Fire Your Marketing Manager and Hire A Community Manager

from Harvard Business Review

Okay, maybe that's going too far. I don't really recommend firing your marketing manager. I do however believe that most companies will eventually need to hire or contract with a community manager, if they haven't already...
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read the full article here

Altimeter Report: The 8 Success Criteria For Facebook Page Marketing
from Jeremiah Owyang

Read this post from Jeremiah Owyang talking about successful Facebook marketing efforts. "...nearly half of the brands we reviewed (14 out of 30) did not fully leveraged social features to activate word of mouth, the hallmark behavior of social networks". Review lessons learned to increase and maintain your social media presence in this post.
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read the full article here

Guide to Designing a Digital Social Media Policy from WOMMA
In a recent June 17 webinar hosted by WOMMA, we discussed helping brands understand the development of social media policies for your staff teams, items to consider and how to keep current with FTC regulations.
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download the full presentation deck here
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download the full guide to designing a social media policy here

Can't Buy Me 'Like' from dotwom
Facebook has more than 400 million active users, who spend over 500 billion minutes per month on the site and interact with 160 million features (i.e., pages, groups, events, etc.). While the typical Facebook user is connected to an average of 60 pages, groups and events, how is a brand supposed to attract fans and keep them interested...
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read the full piece here

  Guy Kawasaki on Social Media and Customer service from MyRaganTV

With more than one-quarter million Twitter followers, Kawasaki explains why businesses should use Twitter to address customer service complaints.


10 Ways to Really Connect Through Social Media from WebWorkerDaily
People are using the Internet to connect to information, but more importantly, to connect with people. And yet so many people seem totally confused and overwhelmed about the right way to connect through social media channels. Here are 10 ways to really connect with others through social media: 1. Focus, focus, focus...
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read the full piece here

Best Practices in Word of Mouth and Social Media: WOMMA from Promo Magazine
At the Word of Mouth Marketing Association (WOMMA), where I serve on the board, we are keenly aware that a new premium is being put on research that can help marketers to prove the impact and business outcomes associated with investment in social media and word-of-mouth marketing.
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read the full piece here

The Word of Mouth Marketing Association Offers Digital Social Media Ethics and Endorsement Policy Template from WOMMA
The Word of Mouth Marketing Association has released its Digital Social Media and Endorsement Policy template to help word of mouth marketers develop their own social media policies that guides relationships between endorsers and the companies they represent.
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download the guide here

CMOs to Ramp Up Hiring, Budgets; Double Social Media Spend... from MarketingProfs
"Chief marketing officers at US companies are planning significant hiring and budget increases over the next two years as they remain optimistic about prospects for their companies and the economy, according to a survey conducted by Duke University and the American Marketing Association. Overall, CMOs expect marketing budgets to increase, on average, 5.9% in the next year, with social media emerging as a central component of Internet marketing strategies...."
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see the full article here

Influencer Marketing... from John Moore

  This is an abbreviated WOMMA Brands Council Jam Session discussing influencer marketing.

Idil Cakim, VP of Interactive Media at GolinHarris and author of “Implementing Word of Mouth Marketing” (Wiley, 2010), shared her views on what constitutes influence offline and online, how best to find influencers, and influencer marketing do’s & don'ts.

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see the full Slideshare here

DuPont's Social Media Campaign Goes Up in Flames... from Advertising Age
"Fiery race-car crashes, exploding oil refineries, policemen shot in the chest at point-blank range -- these are just some of DuPont's new social-media tools. Fearing that it's losing touch with young professionals who don't read traditional media, the chemical giant developed a social-media strategy anchored in viral video. Digging into its archive, it pulled out some of its most spectacular product test and demonstration footage. And this became the core of a series of three-minute programs hosted by video blogger..."
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see the full video here

IBM Study: The end of advertising as we know it from socialmediatoday.com
"The next 5 years will hold more change for the advertising industry than the previous 50 did. The information for this post is from an IBM global surveys of more than 2,400 consumers and 80 advertising experts … the report is titled, The end of advertising as we know it.” Imagine an advertising world where ... spending on interactive, one-to-one advertising formats surpasses traditional, one-to-many advertising vehicles..."
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see the full study here

Launching Brands in Public from Seth Godin's Blog
"The"I was talking with a senior marketer at one of the most famous brands in the world last week. She said, 'executives keep coming to me with stuff they find on the internet, stuff they find on YouTube about us, and say, 'take it down!' Of course, I have to explain that I can't take it down. No one can. If your brand has any traction at all, people are talking about you. Of course, they've always talked about you, but now they're doing it in writing, in video and in public..."icles..."
...see the full study here


How Doctors Are Using Social Media from Ogilvy's 360° Fresh Influence
"Every once in a while a new report or news story surfaces about a new social network targeted at doctors and physicians, or a study comes out about the growing use of the web by health care professionals and physicians are mentioned in passing. Aside from a general awareness that Sermo exists and that doctors are using it though, there is little understanding in the healthcare marketing community of how physicians are actually using the web and social media..."
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see the full post here (for Healthcare & Pharma brands)

Burger King's School Of Endorsements from Rohit Bhargava's Influential Marketing Blog
"In a recent ad that Burger King just started running, NASCAR champion Tony Stewart teaches a course to other celebrities about only endorsing brands and products they actually believe in. The ad features Eric Estrada selling his own line of Estrada sunglasses, and an overly botoxed Carrot Top (the comedian) selling his own Carrot Crusher juicing machine (both of which have mock websites selling the fictional products - nice touch by Burger King). Clearly, neither of them understand Tony's point of only endorsing brands you really believe in..."
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watch the video and read Rohit's comments here

BlogTalkRadio, Live from WOMM-U: On Demand Podcasts
WOMM-U is a two day comprehensive and interactive educational experience from WOMMA. It’s built around giving you the real-world knowledge you need to execute exceptional word of mouth marketing programs that are most effective in today’s recession economy. WOMM-U is different from any other conference you have ever attended because of the powerful mix of the theoretical, practical, inspirational, and hands-on opportunities that will allow you to return to your office prepared to strengthen your existing WOMM programs or begin new ones....
download the podcasts and interviews here

Threadless on Building Brand Love Through Social Media
Bob Nanna of Threadless explains using social media to create a brand-lovin' community...
see the full video here

When Big Brands Discover Social Media Marketing
Has anyone in your company asked you this lately, or at all? Chances are if you haven’t heard this question from a VP yet, you will soon. It’s what everyone is trying to figure out - not if we should be using social media, but how we should be using it. In this column, I’m going to look at a few ways that Yahoo!, and others, are using social media and how it’s evolving from a big-brand perspective...
read the full article here

Turning Web Analytics into Nonprofit Success
I know, I know, you think I’ve gone crazy with the heat. But today, we’re talking about how web analytics can set you up for success, even if your tax status is a bit different. Sarah from Seattle tweeted Bryan the other week, asking for some advice on how to use web analytics, and specifically “goals,” to help her with a nonprofit website supporting the Burke Museum of Natural History and Culture. We thought it would be good topic to explore a bit, so we’ll start with the basics...
read the full article here

From Corporate to Personal: A Breakdown Of The Four Types of Twitter Profiles
Brands often ask how they should position their persona on social media profiles and accounts, this guide should be a helpful breakdown. This post is inspired by Michael Brito, one of Intel’s social media strategists who presented on this topic with me at Stanford a few weeks ago. There are different purposes for different needs, so my standard breakdown is designed for you to weigh out the pros and cons as you make...
read the full article here



  PDF Whitepaper Download:
Connecting with Patients,
Overcoming Uncertainty


Managing the Risks and Regulatory Issues Associated with Successful Pharmaceutical Social Media Monitoring and Marketing


In the absence of FDA guidance on marketing in blogs, social networks and other social media forms, drug firms’ marketing, compliance and legal staffs must work closely to design initiatives that are sensitive to FDA concerns. This paper provides a framework to clarify and mitigate the risks of a range of social media initiatives.

Part I: Social Media, Healthcare and the Pharmaceutical Industry
The Internet’s influence on healthcare providers, patients and drug firms has grown dramatically in the past decade. Social media’s impact will grow as patients become more assertive in their healthcare decisions. Who should read this section: those new to social media communications.

Part II: An Overview of the Legal and Regulatory Environment for Direct-to-Consumer Promotion

A few key principles underlie the FDA’s regulatory approach to pharmaceutical marketing. Incorporating them into social media initiatives will decrease the potential for unwanted FDA scrutiny. Who should read this section: those with limited knowledge of current FDA regulations or seeking a “refresher” course.

Part III: Social Media Marketing: A Strategic Regulatory Framework
The authors propose a framework that will help drug firms discuss, evaluate and minimize potential compliance risks associated with social media monitoring and marketing. Who should read this section: marketers, regulatory compliance and legal professionals involved in social media monitoring and marketing programs.


Download the PDF Here


WOMMY Awards
The WOMMYs celebrate the very best ideas and most effective campaigns in word of mouth marketing today. Since 2006, the Word of Mouth Marketing Association (WOMMA) has recognized the people, agencies, and brands behind the most remarkable word of mouth marketing campaigns. The 2009 WOMMY Awards will once again recognize the most remarkable word of mouth campaigns from the past year...
read more

Case Study Library
WOMMA's Case Study Library is a how-to resource intended to help you gain a better understanding of the different types of word of mouth marketing that exist, as well as how to put them to work for you. We're showcasing the best work from the best marketers, giving the people who create noteworthy word of mouth campaigns the recognition they deserve and providing an educational tool for those who want to learn a little more about this thing called WOM....
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WOM 101
What is WOM Marketing? Word of mouth is a pre-existing phenomenon that marketers are only now learning how to harness, amplify, and improve. Word of mouth marketing isn't about creating word of mouth -- it's learning how to make it work within a marketing objective. That said, word of mouth can be encouraged and facilitated. Companies can work hard to make people happier, they can listen to consumers, they can make it easier for them to tell their friends, and they can make certain that...
read more

Buyers Guide
If you're shopping for a great word of mouth marketing partner, you're in the right place. WOMMA's members have the right combination of word of mouth marketing know-how and expertise to design the right campaign to suit your specific challenge. To find a company to fit your needs, either click on a category below or search the guide using keywords....
read more





 
  November 17-19: WOMMA Summit 2010
First time to a WOMMA Summit? You'll want to stop by to get the 411 on all the happenings at Summit. And, meet your fellow industry colleagues to network!
Brands Only Orientation - Wed., Nov. 17 @1:30pm
Register Here!
  WOMMA Summit 2010
Brands Only Networking Event - Thurs., Nov. 18 6-7pm
Register Here!
  October 2010
October 28: IBM Webinar
This webinar is for brand members of WOMMA only or brand clients of our agency members. Find out how to invite your clients by emailing Tarah@WOMMA.org.

“Social media – Twitter, LinkedIn, Facebook and the like – certainly have dramatically affected the way significant portions of the population interact with each other...
Register Here!
  September 2010
September 30: Creating a Community That Sells Products
You’ll Learn: • How PETCO defines and measures community effectiveness across multiple campaigns and platforms· Why aligning with corporate goals helps guard against “ghost towns” and improve ROI
• Key differences between communities that impact business-driving metrics and those that don’t
Download Podcast
  August 2010
USAA Webinar
As a social media leader in the financial services industry, USAA has made great strides toward integrating social and community programs into the company’s overall strategy. Find out how USAA is leveraging online communities, user-generated content and customer service in social channels to strengthen relationships and increase engagement with its members.
Download Podcast
  Download Presentation
  July 2010
Brands Council Webinar:
Learn from Wow Bao and how used social tools to engage customers, build brand loyalty, and contribute to conumser conversations.
Download Podcast
  April 2010
Brands Council Webinar:
Lessons from Intel: From Faceless to FANtastic – Real World Lessons on Effectively Engaging Your Facebook Fans
Download Podcast
  March 2010
Brands Council Webinar:
Social Driven Business Transfomation
Download Podcast
  February 2010
Brands Council Jam Session
with John Moore:
Impact of Influentials
Watch on Slideshare
  January 2010
Brands Council Webinar: Implementing a Digital Strategy Across a Decentralized Brand, Franchise Organization
Download Podcast
  Brands Council Jam Session with John Moore: Customer Service Is The New Marketing
  Past Year's Events
  December 2009
Brands Council Jam Session with John Moore: The Revised FTC Guidelines: Practical Answers to Critical Questions
  November 2009
WOMMA Summit 2009: Brands-only events and discussion at the offical Word of Mouth Marketing Summit.
  Brands Council Jam Session with John Moore: The Internal Sell: Getting Buy-In for Your Next WOM Program
  October 2009
Scott Wilder, Intuit, talks about Millennial Leaders: Success Stories From Today's Most Brilliant Generation Y Leaders. Bill Denny, Potter Anderson & Corroon LLP, reviews the legal and human resources side of social media.
Download Podcast
  September 2009
Brands Council Jam Session with John Moore: From Lone Wolf to Leader of the Pack.
  August 2009
Liana Frey talks about the integration of social media into the fabric of Dell.
Download Podcast
  Brands Council Jam Session with John Moore: The discussion will be a breakdown of the ROI and other measurements of word of mouth & social media measurement.
  July 2009
Geoff Donaker, Yelp.com, talks about product reviews and online communities.
Download Podcast
  June 2009
Josh Bernoff of Forrester Research, co-author of Groundswell, explains why social media compels your Brand.
Download Podcast
  May 2009
Jay Walsh of Wikmedia speaks about Wikipedia, and how to understand a movement in public collaboration on the Web.
Download Podcast
Watch on Slideshare
  April 2009
WOMMA Kick Off: Learn What WOMMA has Prepared for the 2009 Brands Council PLUS FTC Changes & How They Will Affect How Brands Do WOM
Download Podcast
  BrandsCouncil@WOMMA.org
 
 
 

© 2009 WOMMA