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WOMMA's bedrock is ethics. In September of 2010, we are launching a WOM-COMM series to serve as part of our continued work to enrich the WOM and social media industry with a holistic view of WOM ethics. WOM-COMM Ethics will teach you the best practices for staying within the ethical boundaries of word of mouth's ever developing landscape. Click here to sign up today!
 

To download your certificate, simply click on your name.
Stephanie Alessandra
Ivy Anderson
Justin Baker
Roberta Baron
Amanda Beauchamp
Marissa Beatty
Erika Blanchard
Cynthia Bosse
Lori Boyce
Spencer Bramson
Mary Clingman
Linda Compton
Virginia Cooney
Joan Cowan
Linda Dickerhoof
LouAnn Doolittle
Celine Dumais
Dorothy Esola
Beth Evans
Sherilyn Garrard
Autumn Gierum
Chris Giovagnoni
Christine Gilliland Cohen
Linda Grover
Susan Haddock
Erin Harrison
Sherrie Hawthorne
James Heatter
Jennifer Heinlein
Kelly Herkalo
Ryan Hinchliffe
Nick Hines
Katie Holland
Kayden Horwitz
Katie Josephson
Anne-Marie Kampert
Jennifer Kelm
Autumn Kirkland
James Koller
Petra Konrad
Jennifer LaFrance
Diana Lee
Mary Lepley
Joe Lichty
Leslie Lindle
Stephanie Llorente
Rebecca Lutz
John MacDaniel
Don Mayer
Brittany McClain
Stephanie Menio
Victoria Merrill
Lauren Methuen
Nancy Moland
Melanie Morland
Na’imah Muhammad
Kim Musgrave
Jodi O'Brien
Sharon O'Dell
David Olsen
Elizabeth Palmatier
Cathy Parolini
Karen Patrick
Carolyn Patten
Paul Phillips
Jennifer Plamann
Janet Poklemba
Deborah Ramer
Lisa Rasmussen
Mericha Rasool
Eileen Saum
Claudia Sanabria
Mary Schaffhausen
Pam Schrader
Margaret Schwartz
Jessica Seaberg
Shelley Sonsthagen
Claire Spinti
Guy Stephens
Julie Sternhagen
Kathy Sulzer
Brittany Tardi
Imra Tavlian
Eileen Troise
Kristin Whitcomb
Jenna Wier
Carie Wolters
Marion Wozniak
Megan Yunker
Sarah Zuehls
 








July 26
The Role of Social Media in the Contact Center
with Linda Dickerhoof & Neil Beam
July 28
Operationalizing Social Media: A Strategic Look at Integrating Web 2.0 into the Contact Center
with Mont Wright & Liz Foley
August 2
Best Practices for Integrating WOM into the Contact Center
with Mark Clayton & Kelly Lavaute
August 4
Voice of the Customer 2.0: How New Contact Channels Change Traditional Voice
with Nazli Attaran & Jola Oliver
August 9
Social Analytics: Measuring & Reporting Social Media
with Jeff Hagen
August 11
10 Keys to Implementing a Successful Social Customer Program
with James Clark & Jean Maday


"A WOM-COMM certificate clearly demonstrates personal commitment to innovative, effective, and ethical WOM marketing."

"This course was an excellent introduction to the principles of word of mouth marketing with actionable learnings that I'll be able to immediately put to use."

"The WOMMA online social media and WOM certificate course is a great resource for marketing professionals who are at the point of integrating Social Media/Word of Mouth strategies into their marketing mix. It teaches and validates best practice approaches and key considerations, governance, and change management."

"Great over-all experience! Really enjoyed and learned a great deal!" "Good introduction for those who have a novice to intermediate level knowledge of Social Media."

"Kudos to WOMMA for taking the lead on establishing WOM-COMM. I highly recommend the course as valuable learning for anyone working in this business at any level of experience."
 
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