Rachel Happe (@rhappe) is a Co-Founder and Principal at The Community Roundtable, an information services company dedicated to advancing the business of community. She has over fifteen years of experience working with emerging technologies including enterprise social networking, ecommerce, and new product development applications. Rachel has served as a product executive at Mzinga, Bitpass, & IDe, and as IDC’s first analyst covering social technologies. Rachel started her business career as an analyst at PRTM. Rachel is a GigaOm Pro Analyst and serves on Social Media Today’s Blogger Board, the Enterprise 2.0 Conference Advisory Board, and as an Isis Parenting Fellow.

Dawn is a social media practitioner and strategist who has worked with ASUS, Intel, Dell Community Forums, IdeaStorm, IIR and the SolarWinds communities. Dawn has a passion for releasing the full value of a completely integrated community―and getting results. Most recently, Dawn is a consultant that has had the opportunity to create strategies for ASUS, Intel, IIR, and Webroot. As the community manager at SolarWinds, a network management software company located in Austin, Texas, Dawn was responsible for the community strategy, direct integration of community in the SolarWinds products, growth of community product extensions, community engagement and implementation of all community projects.

Before joining SolarWinds, Dawn was the manager of IdeaStorm and Dell Community Forums. She led the evolution from focus on support forums to a broader integrated community, including forums, blogs and IdeaStorm. This role included the technology, management of the community liaison team, idea evaluation and driving business action on innovation. At the time, Dell's vibrant online community consisted of more than 20 properties with more than 22 million monthly views.

Lauren Vargas, Community Management Strategist at Aetna, is based in Boston, Massachusetts. Lauren is a multi-faceted communications professional with ten years of experience in community relations, internal and external corporate communications, and government affairs. She assists organizations with building sound objectives and strategies for listening and measurement, and helps them engage with the communities they serve by fostering authentic relationships built on trust through conversations and participatory media.

Kathy Baughman is president and co-founder of ComBlu, an organization specializing in social engagement and influencer marketing. Kathy's forte is social engagement and social business strategy. Her passions include bringing a fresh point of view to everything she does and helping organizations take their programs to the next level.

Kathy is a frequent speaker at industry conferences with recent appearances at SXSW, Community2.0 and Social Media Conference, the Department of Defense Social Media Conference, and the WOMMA Summit. Kathy heads the Healthcare Committee for the Word of Mouth Marketing Association and co-leads their initiative, along with the Community Roundtable, to develop a Community Manager Certification Program. Kathy is also an adjunct professor for Georgetown University.

Kathy recently authored an eBook, Content Supply Chain, and writes the firm's annual research report, "State of Online Branded Communities".

Cindy Meltzer is the Community Manager at Isis Parenting, a Boston-based company that provides classes and retail products for new and expecting parents both online and at four brick and mortar locations. Cindy is responsible for digital marketing strategy at Isis, including creating educational blog and video content, maintaining a vibrant online community and working with the merchandising team to build integrated marketing campaigns. Since taking on the role of Community Manager in 2009, she has effectively built Isis’ social media presence and is now focused on analyzing data to refine current strategies, test new initiatives and measure ROI. Cindy has Masters degrees in education and social work and a diverse background as an educator and policy analyst. She also blogs about social media strategies at The Social Craft.

Wendy Christie has worked in the field of online community for more than ten years. As the Head of AOL UK's Social Media and Community team, she managed moderation, community editorial and community product integration between 1998 and 2007. As Production Director at eModeration, Wendy oversees the recruitment, training and management of our moderators and community managers, and works to ensure that the services we provide are the best in the business. She develops the eModeration child safety policies and has been trained as a CEOP Ambassador. She has a degree in Education from Aberdeen University.

Moving to the on-line world of community management was a natural step for Misti Crawford after ten years of managing customer communities for CSC’s Property and Casualty Division. Utilizing Web 2.0 tools, the CSC team created WikonnecT, an award-winning secure on-line community space that today hosts more than 170 communities worldwide that are solely focused on CSC’s client needs. With global responsibility for WikonnecT, Misti supports teams in their collaboration efforts, and evangelizes the benefits of collaboration.

In addition to her responsibilities with WikonnecT Misti is also responsible for the Digital and Social Marketing strategy for CSC’s Financial Services Division.

Misti can be found on Twitter @Misti_Crawford passing along info and observations on the social media cosmos. Her on-line efforts extend to her hobbies as well as she tweets about food and wine @MistiCrawford!

Misti can be contacted via email at mcrawf23@csc.com or via telephone at 803.333.6070.

Eloise Grey has worked in the internet industry since 1999, in community, content and product management for large ISPs and start-ups. As Senior Product Manager for Communities at AOL she introduced many community-based services with robust functional, business and legal and operational support. At Virgin Media she drove the case for online communities, hiring a Community Management team. In addition, she has worked for start-ups building brands driven by community and social media. Eloise works for eModeration on a range of internal and external training and consultancy projects.