Podcast: Zane Safrit on Employee-Driven WOM
Many companies say that happy employees produce happy customers. As the CEO of Conference Calls Unlimited, Zane Safrit put this belief into action. He re-built the organization to foster high employee satisfaction, recognizing that these employees in turn drive high levels of customer satisfaction --- and positive referrals.
In this podcast, Zane explores the link between happy employees, positive word of mouth, and strong business results.
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